AI 101: Applications, Use-Cases, and What's Next

Presented by Autumn-Kyoko Cushman • Chief Executive Officer, ShiftRx

This lesson is a knowledge-based CE activity and is targeted to pharmacists and technicians. This program has been approved for 1 contact hour of continuing education credit (0.1 CEU).

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Description: Artificial Intelligence (AI) is rapidly reshaping healthcare — including how pharmacists and healthcare teams are staffed, trained, and supported. In this foundational session, pharmacy professionals will gain a clear understanding of key AI concepts, including machine learning, natural language processing, and large language models (LLMs). Participants will explore how companies are using AI to streamline healthcare staffing and onboarding processes. This session demystifies the technology and terminology so attendees can confidently discuss AI's role in pharmacy practice and anticipate future applications in clinical and administrative settings.

At the completion of this activity, pharmacists and technicians will be able to:

1. Describe the basic concepts of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) relevant to healthcare and pharmacy practice.
2. Discuss current use-cases of AI, including how AI is leveraging large language models (LLMs) to improve healthcare staffing and onboarding.
3. Identify potential future applications of AI that may enhance workflow efficiency, staff readiness, and patient care outcomes in pharmacy and broader healthcare settings.
   

Session Handout

Texas Pharmacy Association (154) is accredited by the Accreditation Council for Pharmacy Education as a provider of continuing pharmacy education. Continuing education will be provided to participants who completed all course requirements.