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Improving Patient Adherence

Studies have shown that approximately 50% of patients do not take their chronic medications as prescribed. Nonadherence can include delaying or not filling a prescription, skipping doses, splitting pills, or stopping a medication early. Nationally, nonadherence costs the healthcare system an estimated $100 to $289 billion annually. Not only does nonadherence increase costs, but it also leads to poorer health outcomes for patients.

 

What's the Difference between Adherence, Compliance and Persistence?

 

Medication Adherence: the extent to which a patient’s behavior (e.g. taking medications with respect to timing, dosage, and frequency) corresponds with agreed-upon recommendations from a health-care provider

Medication Compliance: the extent to which a patient passively follows the advice of their provider

Medication Persistence: the duration of time from initiation to discontinuation of therapy

Note: Adherence is measured over a period of time and reported as a percentage, whereas persistence is reported as a continuous variable in terms of number of days for which the therapy was available. It is important to take into consideration both factors as clinical outcomes are affected not only by how well patients take their medications but also by how long they take them.

Nonadherence may include one or more of the following:
  • Delay or not filling a prescription
  • Not picking up a prescription
  • Skipping doses
  • Splitting pills or stopping a medication early
  • Not refilling a prescription

Factors Limiting Adherence

 

  1. Social and economic factors (e.g. language, literacy, insurance/costs, healthcare facility accessibility, cultural beliefs)
  2. Health care system/HCT (health care team) factors (e.g. long wait times, lack of continuity of care, poor provider-patient relationship, weak education, restricted formularies)
  3. Condition-related factors (e.g. chronic diseases, depression, psychotic disorders, disability, symptoms)
  4. Therapy-related factors (e.g. complexity of regimen, difficult administration techniques, side effects)
  5. Patient-related factors (e.g. physical impairments, lack of motivation, psychosocial stress, anxiety, anger, alcohol or substance abuse)

Measuring Adherence

 

There are both direct and indirect measures of adherence. In some instances, providers might wish to measure adherence directly by measuring the concentration of drug levels in the blood. More commonly used, however, are indirect measures of adherence which include patient questionnaires, pill counts, refill rates, and clinical response.

Medication Possession Ratio (MPR)

The resulting MPR usually ranges from 0 to 1. A value of 1 corresponds to 100% adherence. It is possible for the results to be greater than 1 if patients get early refills or if they have only filled the medication once. Some researchers are concerned that this approach overestimates a patient’s adherence

Medication Persistence

Persistence is simply the denominator of the MPR equation and is used to calculate how long the patient has been taking the medication. It does not take into account any breaks in therapy. 

Proportion of Days Covered (PDC)

The resulting PDC ranges from 0 to 1. A value of 1 corresponds to 100% adherence. The Pharmacy Quality Alliance (PQA) recommends that PDC be used in measuring adherence. The organization determined that the PDC approach results in a more conservative estimate, especially in cases of frequently switched medications. Additionally, PDC is the adherence calculation used for CMS plan ratings.

These metrics define adherence as >0.8 or 80% of days covered. It is important to note that medications such as those for HIV/AIDS and birth control may require closer to 100% adherence for effectiveness.

Most adherence is measured via claims data and adherence can be wrongly represented using these calculations. Examples of this incorrect estimation include instances where the medication is automatically filled or the directions have changed and a new prescription has not been issued. Additionally, these methods do not take into account administration techniques or timing of dosing. The best way to assess adherence is to discuss medication-taking behaviors directly with the patient. 

Counseling Standards of Practice

  1. Assure Appropriateness of Drug Therapy
  2. Verify that Patients Understand Their Medications and Appropriate Outcomes of Their Drug
    • How do you take your medication?
    • What did your prescriber tell you this medication for?
    • What did your prescriber tell you to expect?
  3. Assure Availability, Preparation and Control of Medications
  4. Provide Drug Information, Drug Therapy Consultation and Staff Education Relating to Drug Therapy
  5. Provide Health Promotion and Disease Prevention Activities Relating to Drug Use and Preventative Drug Therapy
  6. Manage Therapy for Selected Patients in Whom Drugs are the Principal Method of Treatment

For more information please visit: Indian Health Services Standards of Practice

 

 Adherence Tools

Medication Wallet Card - English

Medication Wallet Card - Spanish

Pocket Medicine List

Medication Adherence Time Tool

My MedSchedule Application

Appointment Based Model

 

Resources

American Pharmacists Association

National Community Pharmacists Association

more Calendar

7/24/2026 » 7/26/2026
2026 TPA Conference & Expo

7/24/2026 » 7/25/2026
2026 TPA Conference & Expo - Exhibit Hall

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